REFUND POLICY

All property transactions conducted through the Platform are treated as land purchases and not as refundable reservations, subscriptions, deposits, savings plans or investment accounts. Every successful payment made towards a property purchase constitutes the acquisition of a corresponding ownership interest in the applicable property in accordance with the Purchaser's payment progress and the Company's allocation system. Accordingly, such payment does not constitute a refundable deposit, reservation or advance. Upon successful purchase, the Platform immediately records and reserves the purchased property inventory through its allocation and ownership tracking system. As a result, the purchased inventory is removed from available stock and cannot simultaneously be sold to another purchaser.

Except where otherwise required by applicable law or where the Company expressly approves a refund in writing, payments made towards property purchases are non-refundable. Where a Purchaser no longer wishes to retain a purchased property, continue an ongoing property purchase or recover amounts previously paid, value recovery may be pursued through the resale or transfer of the applicable property or ownership interest in accordance with the Company's Resale & Ownership Transfer Policy, which forms part of the Terms of Service. This applies to:

• Outright purchases;

• Installment purchases;

• Completed purchases;

• Partially completed purchases;

• Allocation-related transactions; and

• Documentation-related transactions.

The issuance, pending issuance, visibility or download status of any allocation document shall not affect the validity of the underlying allocation or ownership record created by the Platform.

The Platform operates an automated allocation system designed to allocate property immediately upon successful purchase. Accordingly, once a purchase is successfully recorded:

• The corresponding property inventory is reserved;

• Purchase records are created;

• The inventory is removed from available stock; and

• The property becomes associated with the Purchaser's account.

Because allocation occurs immediately upon successful purchase, transactions cannot ordinarily be reversed through a direct refund request.

The Company may consider refunds only in exceptional circumstances, including:

• Duplicate payments;

• Proven payment processing errors;

• System-generated overcharges; or

• Transactions determined by the Company to have been invalidly processed.

Any approved refund shall be subject to:

• Verification procedures;

• Fraud prevention checks;

• Applicable deductions; and

• Internal approval processes.

Nothing in this Policy obligates the Company to approve a refund except where required by applicable law.

The Company reserves the right to suspend, investigate, reject, reverse or withhold any transaction where there is reasonable suspicion of:

• Fraud;

• Identity theft;

• Unauthorised payment activity;

• Money laundering;

• Regulatory violations;

• Misrepresentation; or

• Other unlawful conduct.

Where legally required, information may be disclosed to competent authorities.

The Company shall not be liable for any refund not expressly permitted under this Policy, any loss arising from a Purchaser's decision to discontinue or abandon a property purchase, or any indirect, consequential or speculative loss arising from the application of this Policy, except where such liability cannot lawfully be excluded.

The Company may amend or update this Policy from time to time. Any revised version shall become effective upon publication on the Platform unless otherwise stated. Continued use of the Platform after such publication constitutes acceptance of the revised Policy.

This Policy shall be interpreted, administered and applied in a manner consistent with the principles of Sharīʿah to the extent consistent with the laws of the Federal Republic of Nigeria and shall, in all respects, be governed by the applicable laws of the Federal Republic of Nigeria. Any dispute arising from this Policy shall be resolved in accordance with the dispute resolution provisions contained in the Company's Terms of Service.

For enquiries regarding refunds or cancellations, users should utilise the official support channels made available through the Platform. Jazã & Sakeenah Company Limited Head Office: Suite 796, Block A-4, HFP Eastline Complex, Lekki, Lagos State, Nigeria.